RETURNS POLICY

    At EN Activewear, we are committed to delivering premium-quality products and providing an exceptional shopping experience. Please review the following policy carefully before submitting a return, exchange, or refund request.

    RETURNS & REFUNDS

    EN Activewear accepts returns and refunds only for products that are deemed defective due to manufacturing faults and are reported within 48 hours of delivery.

    To qualify for a return, products must:

    • Be in their original, unworn condition.

    • Remain unwashed, unaltered, and free from any signs of use.

    • Retain all original tags, packaging, and accompanying materials.

    • Be accompanied by proof of purchase where applicable.

    • Not fall under the categories listed in the Non-Returnable Items section.

    Upon receipt of the returned item, EN Activewear will conduct a quality inspection. If the return request is approved, a refund, including the original product value and any shipping fees paid, will be processed within 10 business days.

    EN Activewear reserves the right to decline any return request that does not meet the above requirements. In such cases, the item will be returned to the customer, and any associated shipping costs will be borne by the customer.

    SIZE EXCHANGES

    We offer a one-time size exchange per order within 7 days of delivery for eligible products, including:

    • Activewear apparel

    • Footwear

    Should the requested size be unavailable:

    • Customers may exchange for an alternative color of the same style.

    • If the style is no longer available, customers may exchange for another item of equal or greater value.

    • Any price difference for a higher-value item must be paid by the customer.

    • No refund or store credit will be provided for exchanges to lower-value items.

    NON-RETURNABLE ITEMS

    The following items are not eligible for return or exchange:

    • Sale items, promotional items, or purchases made using vouchers or discount codes.

    • Underwear, intimate apparel, swimwear, and similar personal items.

    • Products that include underwear or intimate garments.

    • Accessories, including but not limited to bags, backpacks, water bottles, headbands, and related items, unless defective upon receipt.

    • Products that have been worn, washed, altered, or otherwise used.

    • Products showing signs of damage, staining, excessive wear, or improper handling by the customer.

    • Products without original tags, packaging, or included accessories.

    • Products carrying traces of perfume, smoke, deodorant, body odor, cosmetics, or other substances that compromise their original condition.

    POLICY APPLICABILITY

    This policy applies to all online purchases made within Vietnam.

    For further assistance or exceptional cases, please contact EN Activewear through our official customer service channels. Our team will be pleased to assist you.

     

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